SHIPPING POLICY 

1. Shipping Coverage

We currently ship to most major cities and towns across India through trusted courier partners.
If your location is not serviceable by our delivery partners, we will notify you promptly after order placement and issue a refund if payment has already been made.

2. Order Processing Time

• Orders are typically processed within 1–3 business days from the date of confirmation.

• Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

• You will receive an email and/or SMS notification once your order has been confirmed and dispatched.

3. Delivery Timelines

• Estimated delivery time within India is 3–7 business days, depending on your location and courier service availability.

• Deliveries to remote or rural areas may take slightly longer.

• Delivery times are estimates only and may vary due to unforeseen logistics issues, weather conditions, or public holidays.

4. Shipping Charges

• Free shipping is available on orders above the minimum value specified on the Website (as updated periodically).

• For orders below this value, a nominal delivery fee may apply, which will be displayed at checkout before payment.

5. Order Tracking

Once your order has been dispatched, you will receive an email/SMS with tracking details and a link to monitor the shipment status in real-time.
If you experience issues tracking your order, you can contact our support team at info@saumyasoul.com or call +91 99207 60543 for assistance.

6. Delays & Exceptions

While we make every effort to deliver your order on time, Saumya Soul shall not be held liable for delays caused by:

• Courier partner delays or transportation issues

• Incorrect or incomplete shipping addresses

• Force majeure events such as natural disasters, strikes, or lockdowns

In such cases, our team will keep you informed and work closely with logistics partners to ensure timely resolution.

7. Failed Deliveries & Reattempts

If delivery fails due to incorrect address, non-availability of the recipient, or refusal to accept the package:

• The courier partner will usually make up to 2 reattempts.

• After repeated failed attempts, the package will be returned to our warehouse.

• Re-shipping may be arranged at the customer’s cost upon confirmation.

8. International Shipping

At present, Saumya Soul ships only within India.
International shipping options will be announced on our Website once available.

9. Damaged or Missing Packages

If you receive a damaged package or if items are missing, please notify us within 48 hours of delivery at info@saumyasoul.com with supporting photos or videos.
We will assess the issue and arrange a replacement or refund as per our Returns & Refund Policy.

CONTACT US